Shadow support

Visit the Shadow Help Center → for step-by-step guides, export settings and troubleshooting.

For setup, exports, billing and privacy requests, contact info@bembedded.com. Include your shop domain and export run ID where relevant. Do not email passwords, API keys or unredacted customer export files.

Provider

mbedded solutions
Bilal Seyyid Urgun
Ulubatlıhasan Mahallesi, Selimiye Sokak No: 3A
42050 Karatay / Konya, Türkiye

Order delivery

Shadow exports Shopify data to your configured destination. An FTP upload confirms delivery of a file, not successful import into JTL or another receiving system. Configure and test the receiving importer before enabling unattended exports.

Subscriptions

Plans and charges are managed through Shopify. Review the price and billing terms on Shopify’s confirmation screen. Uninstall Shadow in Shopify to stop future app subscription renewals. Contact support about billing questions.